Work order

A 336-unit community needed repairs done fast and residents kept happy.

• Started straight out of high school; EPA Type 1 and 2 certified.
• Kept commercial hydraulic equipment running.
• Held a 24-hour work order guarantee.
• Ran resident events and rating campaigns: chili cook-offs, movie nights.

Selected more than once for the Indiana Apartment Association Prodigy Awards dinner.

New associates needed training that held up across locations.

• Trained new associates on site.
• Built spreadsheets that automated daily operations and tracked his own KPIs.
• Sent by corporate to other locations to train their teams on those tools.

Trainees repeatedly named Associate of the Year across Indiana.

Individuals and businesses needed tax advice that kept up with code changes.

• Tailored advice for personal and business returns.
• Scenario planning and tax-efficient structures.
• Kept clients compliant as the code changed.

Tailored advice for each client, personal and business.

New hires needed to get productive faster.

• Designed a two-week onboarding system.
• Paired each new hire with a subject matter expert in line for management.
• Revised the program from new-hire survey results.

840+ agents went through the program.

Workflows, analytics and engagement tools were scattered across a site of 900+ employees.

• Self-initiated; taught himself a proprietary system with no training available.
• Built one dashboard centralizing workflows, analytics and engagement tools.
• Followed with custom manager dashboards across departments.

Served 900+ employees at one site; recognized by the company VP.

Small businesses needed the systems and marketing a larger company would have.

• Sheds of AZ: custom CRM built on the Guardian Angel framework, automated inventory, website, hosting, logo.
• Seal Right Specialist: lead automation and analytics, marketing, logo overhaul, drone commercials.
• Iron Skillet cafe: website and hosting, logo rework, menus, ordering analytics from payment data.

Three small businesses, each with systems built for how it actually runs.